Fulfilment Policy

At Falcon Books Publishing, we are committed to ensuring 100% customer satisfaction with every purchase. We value your trust and aim to provide the best possible service. If you encounter any issues with your order, please follow these steps:

Contact Us:

• Visit our contact page on our website. Or email directly on: info@falconbookspublishing.com
• Provide detailed information about your purchase and the specific problem you’re experiencing.

Problem Resolution:

• Our team will review your concern and attempt to resolve the issue promptly.
• In many cases, we may be able to solve the problem without requiring a return.
  

Returns and Refunds:

• If a return is necessary, you have 30 days from the date of purchase to return the item.
• The book must be returned in the same condition it was sent to you.
• Upon receiving the returned item and verifying its condition, we will process your refund.
  

Our Commitment:

• We understand that each situation is unique.
• Our team is dedicated to finding a fair solution that satisfies all parties involved.
  

Continuous Improvement:

• Your feedback is valuable to us.
• We use your input to enhance our products and services continually.

At Falcon Books Publishing, we believe in building long-lasting relationships with our customers. Your satisfaction is not just our policy; it’s our promise.

For any questions or concerns, please don’t hesitate to reach out. We’re here to ensure your experience with Falcon Books Publishing is nothing short of excellent.