At Falcon Books Publishing, we are committed to ensuring 100% customer satisfaction with every purchase. We value your trust and aim to provide the best possible service. If you encounter any issues with your order, please follow these steps:
Contact Us:
- Visit our contact page on our website. Or email directly on: info@falconbookspublishing.com
- Provide detailed information about your purchase and the specific problem you’re experiencing.
Problem Resolution:
- Our team will review your concern and attempt to resolve the issue promptly.
- In many cases, we may be able to solve the problem without requiring a return.
Returns and Refunds:
- If a return is necessary, you have 30 days from the date of purchase to return the item.
- The book must be returned in the same condition it was sent to you.
- Upon receiving the returned item and verifying its condition, we will process your refund.
Our Commitment:
- We understand that each situation is unique.
- Our team is dedicated to finding a fair solution that satisfies all parties involved.
Continuous Improvement:
- Your feedback is valuable to us.
- We use your input to enhance our products and services continually.
At Falcon Books Publishing, we believe in building long-lasting relationships with our customers. Your satisfaction is not just our policy; it’s our promise.
For any questions or concerns, please don’t hesitate to reach out. We’re here to ensure your experience with Falcon Books Publishing is nothing short of excellent.