Refund Policy

Effective Date: January 2025

At Falcon Books Publishing, we aim to provide high-quality books and excellent service. If you are not satisfied with your purchase, please review our refund policy below.

1. Your Right to a Refund

Under UK consumer law, you are entitled to a refund, replacement, or repair if your purchase is:

• Faulty – The item is damaged or defective.
• Not as described – The product does not match the description provided.
• Unfit for purpose – The item does not function as expected.

If your order meets any of these conditions, please contact us to arrange a return and refund or replacement.

2. Change of Mind (Cancellations & Returns)

For online purchases, you have 14 days from the date you receive your order to cancel your purchase.

• You must notify us within this 14-day period if you wish to cancel.
• Once notified, you have another 14 days to return the item(s).
• Items must be returned in their original condition.
• You are responsible for the return shipping cost unless the item is faulty.

Once we receive the returned item, we will issue a full refund within 14 days.

3. How to Request a Refund

To request a refund or return:

1. Contact Us via our [Contact Page] with your order details.
2. Follow Our Instructions on how to return the item.
3. Once we receive the returned item, we will process your refund within 14 days.

4. Exceptions

Certain items cannot be refunded:

• Digital Downloads – Once downloaded, digital products are non-refundable.
• Personalized Items – Custom-made or personalized books cannot be returned unless faulty.

5. Contact Us

If you have any questions about refunds or returns, please reach out via our [Contact Page].