--- title: "Terms of Service & Conditions (Important)" url: https://falconbookspublishing.com/terms-of-service-conditions-important/ date: 2025-08-06 modified: 2026-07-04 author: "Tanya Robinson" description: "Terms of Service About us: [Company Legal Name], [Address], trading as Falcon Books Publishing (“Falcon”, “we”).Contact: falconbookspublishing@gmail.com · [Phone] 1. Scope These Terms govern your use of FalconBooksPublishing.com and purchases..." word_count: 660 --- # Terms of Service & Conditions (Important) ## Terms of Service **About us:** **[Company Legal Name]**, **[Address]**, trading as **Falcon Books Publishing** (“Falcon”, “we”). **Contact:** **falconbookspublishing@gmail.com** · **[Phone]** ### 1. Scope These Terms govern your use of **FalconBooksPublishing.com** and purchases of our services or books. ### 2. Accounts Provide accurate information; keep credentials secure; you’re responsible for account activity. ### 3. Services & Deliverables Publishing services and book products. Specific scopes/timelines/fees appear at checkout or in a signed proposal/SOW (which controls on conflict). ### 4. Pricing & Taxes Prices shown **[in GBP unless stated otherwise]**; VAT included/excluded as indicated. Prices may update prospectively. ### 5. Payments Card payments are processed by Stripe. You authorize charges and agree to resolve billing issues promptly. Orders may be held/cancelled by risk screening. ### 6. Cancellations, Refunds & Returns See our **Refund & Cancellation Policy** (incorporated by reference). ### 7. Intellectual Property We retain IP in our platform/tools. Deliverable IP assignment/licensing is set in the proposal/SOW. You warrant your supplied materials don’t infringe third-party rights. ### 8. Acceptable Use No unlawful content, spam, malware, scraping, or security interference. Breaches may result in suspension. ### 9. Disclaimers Services provided “as is”; no guarantee of specific commercial outcomes. ### 10. Liability No liability for indirect damages or lost profits. Aggregate liability capped at fees paid in the **[12]** months prior—except where not permitted by law (e.g., fraud, death/personal injury by negligence). ### 11. Termination We may suspend/terminate for breach/risk. You may stop using the Site anytime. Clauses that by nature survive will survive. ### 12. Governing Law **[England & Wales]** law; exclusive jurisdiction of **[English courts]**. --- ## 3) Refund & Cancellation Policy **Contact for returns/refunds:** **falconbookspublishing@gmail.com** **Returns address:** **[Address]** · **Phone:** **[Phone]** ### Services (publishing packages) - **Cooling-off:** If you purchase online as a consumer, you may cancel within **14 days** unless work has begun with your express request; in that case we deduct a reasonable amount for work performed. - **Milestone-based refunds:** If we materially fail to deliver an agreed milestone and can’t remedy within **[14]** days of notice, you may request a prorated refund of fees for the undelivered portion. ### Digital products (eBooks, downloads) All sales are **final once delivered** unless the file is defective or misdescribed. We’ll replace the file or refund upon verification. ### Physical books/merch - **Returns window:** **30 days** from delivery for unused, resalable items. - **Process:** Email **falconbookspublishing@gmail.com** for an RMA; return at **[your cost/our cost—choose]** to **[returns address]**. - **Refund timing:** Within **5–10 business days** after receipt/approval to the original payment method. ### Subscriptions (if applicable) Cancel anytime before the next billing date; no partial-period refunds unless required by law. Trials convert to paid unless cancelled before the trial ends. --- ## 4) Shipping & Delivery Policy ### Digital delivery eBooks/digital assets are delivered by download link/email immediately after payment (or after fraud checks). If you don’t receive access within **[15 minutes]**, contact **falconbookspublishing@gmail.com**. ### Print & merchandise (if offered) - **Regions:** **[UK / EU / US—specify]** - **Times:** Standard **[2–5 business days UK]**, **[5–10 EU/US]**, subject to carrier delays. - **Fees:** Calculated at checkout. - **Duties/Tax:** International customers are responsible for import duties/taxes. - **Lost/damaged:** Report within **7 days** of the estimated delivery date (with photos) to **falconbookspublishing@gmail.com**. --- ## 5) Cookie Policy We use cookies and similar technologies to run the Site, keep it secure, and understand performance. Non-essential cookies (e.g., analytics/advertising) require your consent under UK PECR and UK GDPR. You can change preferences anytime via our **Cookie Settings** link. **Cookie enquiries:** **falconbookspublishing@gmail.com** --- ## 6) Subscription & Billing Terms (if applicable) - **Billing cycle:** **[monthly/annual]** recurring until cancelled. - **Trials:** Length **[X days]**; you’ll be charged **[price]** at the end unless you cancel beforehand. - **Price changes:** We’ll give **[30]** days’ notice by email. - **Failed payments:** We may retry; continued failure may suspend access. - **Cancellation:** Effective at end of current paid term. **Subscription enquiries:** **falconbookspublishing@gmail.com** --- ## 7) Acceptable Use Policy (AUP) You agree not to use the Site/services to upload unlawful/infringing/defamatory content; harass, spam, distribute malware, scrape, or violate IP/law. **Report abuse:** **falconbookspublishing@gmail.com** --- ## 8) Legal & Contact (Company Info) **Business name:** **[Company Legal Name]** (trading as Falcon Books Publishing) **Registered office:** **[Address]** **Support email:** **falconbookspublishing@gmail.com** **Phone:** **[Phone]** **Company number:** **[Company No.]** · **VAT:** **[VAT No.]** **Trading currency:** **[GBP / multi-currency—list]**